How to Stand Out in a Competitive Market
The coaching marketplace is crowded. More and more people are qualifying as coaches every year, and...
Every coach faces this tension at some point. You have prepared a structure for the session — you know where you want to start, what you want to cover, and what you want to leave your client with. And then the session begins, and something unexpected happens. Your client brings up something urgent. A breakthrough emerges from an offhand comment. The most important work of the session turns out to be in a place you never anticipated. What do you do with your structure then—
This is one of the central paradoxes of coaching: the best sessions often feel fluid and organic, like a conversation between two people who are genuinely connected and working together. But beneath that feeling of flow, there is almost always structure — sometimes explicit, sometimes implicit, but always present. The challenge is learning to hold that structure lightly enough that it does not constrict the conversation, but firmly enough that the session actually achieves something.
Many new coaches are worried that structure will make their sessions feel mechanical or inauthentic. They want to be present, responsive, human — and they worry that having a plan will get in the way of that. The opposite is usually true. Structure is what creates the conditions for genuine flow, because it means you are not improvising from a blank slate. You have a clear intention for the session, and that intention gives you something to return to when the conversation goes off track or when you are unsure what to do next.
Think of it like a jazz musician. A jazz musician who has never learned the fundamentals of music theory, time, and harmony does not produce beautiful free-form improvisation — they produce chaos. The best free-form jazz is built on deep, internalized structure. The structure is what allows the musician to be fully present and creative, because they are not having to think about the basics. They can trust the foundation and play.
The simplest and most effective session structure I know has three parts: an opening, a middle, and an end. In the opening — typically five to ten minutes — you check in with your client. Where are they at— What has come up since the last session— What do they want to focus on today— This is also where you set the intention for the session — a clear sense of what you are both committing to working on together.
The middle is the bulk of the session — where the real work happens. This is where you use your coaching skills to explore, challenge, support, and guide. The key here is to stay connected to the intention you set in the opening while remaining open to where the conversation naturally wants to go. If your client brings up something unexpected, you do not automatically abandon your plan — you assess whether the new material is more important than what you had intended to work on, and you make a conscious choice about how to proceed.
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Sign UpThe end is where you bring things to a close. This should include some form of reflection on what came up, a summary of any insights or commitments, and a clear sense of what your client is taking away. Never end a session abruptly. Give your client time to land, to integrate, and to leave with clarity.
The art of holding structure lightly comes down to a single skill: reading the room. Some clients come to sessions with very clear, specific things they need to process. Others come with a vague sense of unease and do not know what they want to focus on. Some sessions are intense and emotionally deep. Others are lighter and more strategic. Good coaches learn to read what a session needs and adapt their structure accordingly — while still maintaining enough structure to ensure the session is productive.
This is where experience matters enormously. As you coach more, you develop an intuitive sense for when to follow the client's energy and when to gently redirect it. When to go deep and when to surface. When to hold silence and when to ask the next question. These are not things that can be learned purely from a manual — they are things that develop through practice, reflection, and a genuine willingness to learn from every session.
One important dimension of session structure that is often overlooked is the coach's own preparation. Before each session, take a few minutes to clear your own head. What is your intention for this session— What are you hoping your client will experience— What do you need to bring to the space — your presence, your focus, your care — to make that happen— Taking care of yourself before the session is not indulgence. It is professional practice.
And after each session, brief reflection: What worked— What did not— What will you do differently next time— This habit of reflection — even just two or three minutes — is one of the most powerful ways to continuously improve as a coach.
Women coaches sometimes face an additional challenge here: the social conditioning that tells women to be accommodating, to put others' needs first, to not assert their own authority or direction. Holding structure in a session requires a certain amount of confident authority — the ability to gently but clearly guide the conversation, to redirect when needed, to not be so accommodating that the session loses all direction. This can feel uncomfortable for women who have been conditioned to prioritise harmony and likability over authority and direction.
The good news is that structure, when it is authentic and grounded in genuine care for the client, actually creates safety. Clients generally feel more held and more supported in a session that has clear structure. It is not authoritarian — it is professional. And women can be both warm and professionally authoritative. The two are not mutually exclusive. In fact, the combination is often what makes women coaches so effective.
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