Last updated: 7 October 2026
Contact: hello@coachivas.com

These Terms and Conditions ( Terms ) govern access to and use of Coachivas (the Platform , we , us , our ). By creating an account, browsing the Platform, booking coaching, or purchasing paid offerings through the Platform, you agree to these Terms. If you do not agree, do not use the Platform.

Coachivas operates a women-only coaching marketplace. It connects clients (people booking or receiving coaching or related services) with coaches (independent providers listing services on the Platform). Coaches are not employees of Coachivas. Any coaching relationship is between you and the coach, subject to these Terms and any additional terms clearly shown at booking or on the coach's profile where applicable.

Other policies (including our Privacy Policy) form part of your agreement with us where referenced.

These Terms apply to everyone who uses the Platform, including clients and coaches, and anyone acting on their behalf (for example a parent or guardian where permitted).

3.1 Accurate Information
You must provide accurate, complete, and current information when you register and when you update your profile. We may suspend or terminate accounts that contain false, misleading, or incomplete information, or that pose a risk to other users or the Platform.

3.2 Security
You are responsible for keeping login credentials confidential and for all activity under your account until you notify us of suspected unauthorised access. Notify us promptly at the contact address above if you believe your account has been compromised.

3.3 Women-Only Positioning
We position Coachivas as a women-only coaching marketplace. You must not use the Platform in a way that conflicts with that positioning, our policies, or applicable law (including misrepresentation of identity where relevant to eligibility or trust).

You agree not to:

We may investigate reports, remove content, restrict features, or suspend or terminate accounts where we reasonably believe these rules have been breached. Our ability to act does not mean we monitor every profile at all times, and it does not make us the author of user content.

5.1 Coaching Sessions
Coaching sessions booked through the Platform are scheduled between clients and coaches using the tools we provide. Session length, price, and description are set by the coach (within Platform rules) unless stated otherwise at checkout.

5.2 Courses, Bundles, and Other Paid Content
If we offer courses, bundles, downloads, or similar paid products, separate descriptions, access rules, and refund treatment may apply at purchase. Where these Terms conflict with terms shown at purchase for a specific product, the terms shown at purchase govern that product, except that nothing in these Terms limits non-waivable consumer rights.

5.3 Not Medical or Regulated Advice
Unless a coach clearly offers a separately compliant, regulated service where that is lawful, coaching on the Platform is not medical, mental-health, legal, or financial advice and is not a substitute for care from qualified licensed professionals where that is required.

Fees for sessions, platform fees, courses, bundles, and add-ons are shown before you confirm payment where applicable. Prices may be shown inclusive or exclusive of taxes depending on your location and our configuration.

We may change prices or fee structures. Where changes affect future bookings or purchases, we will give reasonable notice (for example by email, in-product notice, or by updating the Last updated— date on these Terms and describing material changes where appropriate). Continued use after the effective date may constitute acceptance of updated fees where permitted by law.

7.1 Methods
Payments must be made using the payment methods enabled on the Platform at checkout (for example card payments or providers we configure, such as Stripe). Only methods presented to you at checkout apply to your transaction.

7.2 Authorisation
You authorise us and our payment partners to charge the amounts shown at checkout, including applicable taxes where we collect them.

7.3 Your Obligations
You must ensure payment details are valid and that you have authority to use the payment method. If a payment fails, we may suspend the booking, access, or purchase until payment succeeds.

7.4 Payouts to Coaches
Coach payouts are handled according to our payout rules and the coach's linked payout method where applicable. When a client pays on Coachivas, the charge goes to the coach's Stripe account and Coachivas takes 12%. Stripe takes its card fee as well. Calendly, Message me, and a pay link from My Clients stay at 0%.

8.1 Where to Find the Rules
Cancellation, refund, and rescheduling rules may also appear at checkout, in your account, or in booking confirmations. If there is an inconsistency between a generic description and what the Platform displays for your specific booking, the Platform's calculation and displayed rules for that booking take precedence, except where mandatory consumer law requires otherwise.

8.2 Client Cancellations and Refunds
When you cancel as a client, the Platform calculates any refund using time-based rules configured for Coachivas. Typically, cancelling far enough in advance of the scheduled session start may qualify for a full refund of amounts paid for the session (subject to payment-provider timing). Cancelling closer to the start time may result in a partial refund or no refund, depending on the thresholds and percentages in effect for your booking. The exact outcome is shown before you confirm cancellation.

8.3 Coach Cancellations
Coaches are expected to keep availability accurate. If a coach cancels, they should notify the client as soon as possible through the Platform where available. Frequent or late cancellations may result in warnings, suspension, removal, or other enforcement. Where a cancellation is treated as coach-side fault under our rules, clients will ordinarily receive a full refund for that session unless our configured rules state otherwise for edge cases.

8.4 No-Shows
If the client does not attend and does not cancel in line with the applicable rules, the session may be treated as completed for payment purposes once our normal completion or settlement process runs, meaning the coach may be paid according to Platform rules. If the coach does not attend or provide the session without valid excuse under our processes, the client should ordinarily receive a full refund for that session (or another remedy we offer, such as rebooking where available).

8.5 Rescheduling
Rescheduling may be allowed subject to coach availability and Platform rules. Rescheduling close to the session time may be treated like a cancellation for refund purposes if our rules or checkout terms say so.

9.1 Requests
Refund eligibility follows Section 8 and any product-specific terms at purchase. You should raise issues through the contact or dispute flows we provide.

9.2 Timing
Eligible refunds are processed back to the original payment method where possible. Processing often takes on the order of several business days after approval, depending on banks and payment partners.

9.3 Consumer Rights
Nothing in these Terms limits statutory rights consumers may have in their country (including rights to remedies for faulty or misdescribed services where applicable).

10.1 Profile Accuracy
Coaches must keep profile information (qualifications, niche, availability, pricing, and session descriptions) accurate and up to date. Misrepresentation may lead to suspension or removal.

10.2 Professional Delivery
Coaches are expected to deliver sessions professionally, ethically, and on time, within the scope agreed with the client and consistent with coaching standards—not therapy or medical treatment unless separately licensed and lawfully offered.

10.3 Legal Compliance
Coaches are responsible for complying with laws and regulations that apply to them (including tax, data protection where they act as controllers, and professional-body rules).

10.4 Identity and government ID. From 25 September 2026, coaches who are not yet live must complete verification before going live, which may include a government-issued ID for admin review (and coaching credentials or pathway steps where applicable). You must only submit documents that belong to you or that you are authorised to use. See the Coach Identity Checks and Government ID section below.

11.1 Attendance
Clients are expected to join sessions on time and participate in good faith.

11.2 Feedback
Clients may be invited to leave feedback. Feedback must be honest and must not contain unlawful, false, or abusive content.

Content you upload remains yours, but you grant us a limited licence to host, display, and operate the Platform (for example showing your profile, session-related materials where used, and marketing if you separately agree).

We respect intellectual property. If you believe content infringes your rights, contact us at hello@coachivas.com with enough detail to assess your report.

12.1 User-submitted content. Profiles, names, photos, credentials, reviews, and other content on the Platform are submitted by users. Coachivas hosts and displays that content to operate the marketplace. We do not control or direct everything users say or do, online or offline.

12.2 No authenticity guarantee. We do not guarantee that any profile represents a particular real-world person, or that any name, photo, credential, or qualification is authentic. Listing a coach, showing a verification or “live” status, or reviewing documents means we applied our processes at a point in time. It is not a warranty against impersonation, identity theft, fraud, or misuse of another person’s name or likeness.

12.3 Impersonation prohibited. You must not create or use an account that impersonates another person, or use another person’s name, photo, brand, credentials, or likeness without authority. Misrepresentation of identity or qualifications is a serious breach of these Terms.

12.4 Reporting impersonation. If you believe someone is impersonating you or misusing your identity on Coachivas, email hello@coachivas.com with enough detail and evidence for us to assess the report (for example, links to the profile, proof of your identity, and your public coaching presence). We may request additional information. We may hide, remove, or suspend a disputed profile or account while we review. Our review is administrative for Platform purposes only and does not decide legal ownership of a name or reputation.

12.5 Right (not duty) to act. We may investigate reports, remove content, restrict features, or suspend or terminate accounts where we reasonably believe these rules have been breached. We are not obliged to take any particular action in any case, and we do not guarantee that we will detect or stop every impersonation or false profile.

12.6 Disputes between users. To the maximum extent permitted by law, disputes arising from another user’s content or conduct (including impersonation) are primarily between the affected parties. Coachivas may take Platform action under these Terms but is not the impersonating party and is not required to mediate or resolve every dispute.

13.1 Effective date. From 25 September 2026, coaches who have not yet gone live must complete our verification steps before their profile can go live. Those steps may include uploading a coaching certificate (or completing the applicable Coachivas certification pathway steps) and uploading a government-issued ID for admin review.

13.2 Purpose. We request government-issued ID to help confirm that the person requesting to go live is a real person and to reduce fake or impersonating coach profiles. ID documents are used for our review only and are not shown on a coach’s public profile.

13.3 Pathway coaches. Coaches who do not upload an existing coaching certificate and instead join the Coachivas certification pathway are generally asked for government-issued ID after they purchase or enroll in the relevant course and when they request to go live—not as a barrier before purchase—unless we change the process and update these Terms or in-product notices.

13.4 Already-live coaches. Coaches whose profiles were already live before 25 September 2026 are not automatically required to re-upload a government-issued ID solely because of this change, unless we ask them to re-verify or they submit a new verification request.

13.5 No guarantee. Completing identity or certificate checks, or going live after review, does not guarantee that a profile cannot be misused by others elsewhere, does not create an employment relationship, and does not make Coachivas responsible for a coach’s conduct toward clients.

The Platform is provided as is— to the extent permitted by law. We do not guarantee uninterrupted or error-free operation. We do not guarantee specific outcomes from coaching. We do not guarantee that profiles, credentials, or identity checks will detect every impersonation, fake account, or false claim.

To the maximum extent permitted by applicable law, Coachivas and its directors, employees, and agents are not liable for indirect or consequential losses, loss of profits, loss of data, loss of goodwill, or reputational harm, including loss caused by another user’s impersonation, false profile, or misuse of a name or likeness, except where such exclusion is not allowed.

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the minimum extent permitted.

To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless Coachivas and its directors, employees, and agents from claims, losses, damages, and reasonable costs (including legal fees) arising out of your content, your impersonation or misrepresentation of identity or credentials, your misuse of another person’s name or likeness, or your breach of these Terms, except to the extent caused by our own unlawful conduct where the law does not allow that exclusion.

We may suspend or terminate access where we reasonably believe there is a breach of these Terms, a legal or payment risk, fraud, or harm to users. You may stop using the Platform at any time. Provisions that by their nature should continue (including payment obligations accrued before termination, intellectual property licences to the extent needed to operate historical records, and liability limits where allowed) survive where appropriate.

We may update these Terms. We will post the updated version and revise the Last updated— date. Where required by law, we will provide additional notice. Continued use after the effective date may constitute acceptance of the updated Terms, except where your local law requires explicit consent for certain changes.

These Terms are subject to applicable law. If you are a consumer, mandatory consumer protection rules in your country of residence may also apply and cannot be waived where the law says they cannot.

Questions about these Terms: hello@coachivas.com